Note our 8 points of the regulation in order the exchange or return is accepted.
1.- When requesting a return, or exchange for size, color or factory defect, You have a period of 30 calendar days from the date of issuance of the ticket or invoice.
2.- The returned product must be in its original packaging, including accessories, promotional items and original labels.
3.- For safety and hygiene reasons; and for the satisfaction of all our customers, the returns must be in good condition and must meet the following requirements:
* Stain free (makeup, lipstick, food, liquids, etc.)
* Odor free (perfume, deodorants, etc)
4.- Exchanges or returns must be accompanied by the Exchange and Returns Format, otherwise the return cannot be made.
5.- To make your exchanges at our stores, your purchase receipt or order is required, which is recceived via email, within the same 30 calendar days period.
6.- Besides rules established in these policies, we reserve the right to make exchanges or refunds.
7.- Exceptions that NOT covered by the guarantee.
* When the garment has been used in conditions other than normal.
* When the garment had not been used as per the instructions for use that came with it (label inside the garment).
* When the garments have been altered or repaired by unauthorized people.
* There are no exchanges in garments in white or off-white colors.
8.- In the case of buying a PROMOTION or DISCOUNT garment, no exchange or refund of ANY KIND are made.