RETURNS AND EXCHANGE POLICY
Shyla is committed to customer satisfaction, thats why we specify our return and exchange policy of the items we sell trhough our online service to meet the needs of our customers.
REGULATION COMPLIANCE !
Note our 8 points of the regulation in order the exchange or return is accepted.
1.- When requesting a return, or exchange for size, color or factory defect, You have a period of 30 calendar days from the date of issuance of the ticket or invoice.
2.- The returned product must be in its original packaging, including accessories, promotional items and original labels.
3.- For safety and hygiene reasons; and for the satisfaction of all our customers, the returns must be in good condition and must meet the following requirements:
* Stain free (makeup, lipstick, food, liquids, etc.)
* Odor free (perfume, deodorants, etc)
* Unused
4.- Exchanges or returns must be accompanied by the Exchange and Returns Format, otherwise the return cannot be made.
5.- To make your exchanges at our stores, your purchase receipt or order is required, which is recceived via email, within the same 30 calendar days period.
6.- Besides rules established in these policies, we reserve the right to make exchanges or refunds.
7.- Exceptions that NOT covered by the guarantee.
* When the garment has been used in conditions other than normal.
* When the garment had not been used as per the instructions for use that came with it (label inside the garment).
* When the garments have been altered or repaired by unauthorized people.
* There are no exchanges in garments in white or off-white colors.
8.- In the case of buying a PROMOTION or DISCOUNT garment, no exchange or refund of ANY KIND are made.
EXCHANGE PROCESS BY STYLE !
Follow the directions step by step
Step 1
Contact a sales agent to verify stock of the Style to be exchanged. Contact us by the following means and receive personalized attention:
Email: contact@shyla.com
Teléfono: (+52) 55 5709 0018 EXT: 213
What´sapp: 011 5255 6708 7640
Facebook: @shylamx
Instagram: @shyla_mx
Step 2
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 Wigton Drive, Houston, Tx. 77096, Attention: Shyla Online Store.
* Customer pays the cost of shipping to our offices and we send the new garment to his/her address at no cost.
Step 3
Upon receiving the product, we will make sure that it complies with the exchange regulations mentioned above.
Step 4
We will proceed it, shipment and tracking number will be sent to you via email to the e mail address provided.
Step 5
If it does NOT qualifies for exchange, a sales agent will contact you to give you specific details of your case.
In the event of a credit balance
Balance in favor of the client
In the case of choosing a lower cost style than the original one. You will be given a voucher and / or coupon for the amount of the balance in favor to use it in your next purchase, both in physical and online store.
Balance in favor of Shyla
In case of choosing higher cost style than the original one.
You will have to make a one-time payment of the difference at the branch you are in.
(The payment of the difference does not apply either in MSI, nor payments in fortnights)
FACTORY DEFECT EXCHANGE PROCESS !
We explain it step by step
Step 1
Contact a sales agent to verify stock of the Style to be exchanged. Contact us by the following means and receive personalized attention:
Email: contact@shyla.com
Teléfono: (+52) 55 5709 0018 EXT: 213
What´sapp: 011 5255 6708 7640
Facebook: @shylamx
Instagram: @shyla_mx
Step 2
We will send the return guide via email to ship the garment at the FedEx, DHL or UPS branch that best suits you.
Step 3
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 Wigton Drive, Houston, Tx. 7709, Attention to Alysh Online Store.
Step 4
Upon receiving the product, we will proceed with the shipment and the tracking number will be sent by email.
Step 5
If it does NOT proceed, a sales agent will contact you to give details of your case.
FACTORY DEFAULT EXCHANGE PROCESS!
We explain you step by step
Step 1
Contact a sales agent to verify stock of the Style to be exchanged. Contact us by the following means and receive personalized attention:
Email: contact@shyla.com
Teléfono: (+52) 55 5709 0018 EXT: 213
What´sapp: 011 5255 6708 7640
Facebook: @shylamx
Instagram: @shyla_mx
Step 2
We will send the return guide via email to ship the garment at the FedEx, DHL or UPS branch that best suits you.
Step 3
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 Wigton Drive Houston, Tx., 77096, Attention to Alysh Online Store.
Step 4
Upon receiving the product, we will make sure that it complies with the aforementioned exchange regulations.
RETURN PROCESS!
Follow the directions step by step.
Returns DO NOT apply to on sales or promotional items.
STEP1
Contact a sales agent to verify stock of the Style to be exchanged. Contact us by the following means and receive personalized attention:
Email: contact@shyla.com
Teléfono: (+52) 55 5709 0018 EXT: 213
What´sapp: 011 5255 6708 7640
Facebook: @shylamx
Instagram: @shyla_mx
Step 2
We will send the return guide via email to ship the garment at the FedEx, DHL or UPS branch that best suits you.
Step 3
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 Wigton Drive Houston, Tx., 77096, Attention to Alysh Online Store.
Step 4
Upon receiving the product, we will make sure that it complies with the aforementioned exchange regulations.
Step 5
We will proceed with the refund, which may take between 1 to 5 business days.
(In case the return does NOT apply, a sales agent will contact you to give details of your case.)
Refund process
The payment was by credit or debit card
By selecting the Paypal payment gateway and paying with your credit or debit card, the refund will be applied directly to the same card that was used in the purchase.
(Refund will be applied 1 to 3 business days)
Payment was by deposit or bank transfer
The refund will be deposited to a bank account in the name of the person who made the purchase.
* If you do not have a bank account, send us a bank account + a valid identification of a trusted person you indicate us.
(Refund will be applied from 2 to 5 business days)
